Our Claims Promise – We’ve got you.

At Howden, we genuinely care for our clients. And we understand that making a claim can be stressful and time consuming – that’s why we’ll take care of it for you! We guide you through the process, explaining what will happen, but more than that, we’ll handle the paperwork and speak to the insurers for you, to get matters resolved, so you can continue with your life as before.

If we don’t live up to our promise and something goes wrong as a direct result of an error on our part, your branch manager will want you to contact them directly. This will enable them to take proactive action to resolve matters to your satisfaction.

Covered correctly from the start

We’re confident that from the very beginning, we’ll take the time to understand your individual circumstances, so we can recommend a policy that’s truly tailored to your needs. Whether it’s the level of cover or added benefits, our goal is to make sure you’re protected in the ways that matter most to you.

Supporting You Every Step of the Way

When it comes to making a claim, we know how important it is to have someone in your corner. With over 100 branches, we have local, skilled and proactive advisors ready to help you when you need it the most. From the moment you report a claim, our advisors work tirelessly on your behalf to ensure the process is as smooth and stress-free as possible. We aim for swift, fair settlements and won’t hesitate to challenge insurers if we believe a decision doesn’t reflect your best interests.

Our advisors are not only experienced in handling claims – they’re also trained to explain complex processes and decisions in clear, straightforward language. Whether it’s helping you understand next steps or advocating for a better outcome, we’re here to make sure you feel informed, supported, and protected throughout.

Because when life throws the unexpected your way, you deserve more than just a policy – you deserve a team that truly has your back.