With over 100 high street branches across the UK, our teams are part of your community. Use the branch finder to find your closest branch.
We’re open Monday-Friday: 8.30am-5pm, and Saturday: 9am-12pm.
Our commercial branches are closed on Saturdays.
We are closed on Sundays and public holidays.
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Making a complaint
We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on firstname.lastname@example.org.
We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.
If you are still not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit the FOS website https://www.financial-ombudsman.org.uk
If you are a client of heritage Aston Lark, please get in touch with your usual contact or click here to find your local office.
Motor Direct2 Des Roches Square
OX28 4LET: 01993 894 700
Motor Direct is the national centre for Howden, offering a wide range of insurance products from car and home insurance, through to cover for specialist vehicles like motor homes and motorcycle carriers.
Cost of Living
If you are struggling to continue your insurance cover or if your insurance premium is paid by Direct Debit, and you are struggling to make repayments, please contact us so that we can discuss what options are available to you.
Get in touch
To contact us outside of working hours, please use the form below to request a call back and someone will be in touch as soon as our branches re-open.