Case Study: A time-critical insurance request resolved with speed, expertise, and exceptional client service

Motor Insurance solution delivered in under 30 minutes: A Private Client success story

At Howden, we pride ourselves on delivering fast, expert solutions - especially when time is critical. This case study highlights how our Private Client team responded swiftly to an urgent motor insurance request, delivering a seamless solution in under 30 minutes.

Client Profile

Retired, high profile gentleman living in South West London. Owner of a street parked Mercedes-Benz, requiring comprehensive insurance with agreed value.

The Challenge

They required motor insurance for a high-value, street parked vehicle, with their existing policy due to expire the next day. Despite having owned the car from new, with no claims or accidents, their current insurer issued a last-minute renewal quote that was significantly higher than expected, prompting the need for a fast, alternative solution.

The Response

The client was referred to our Private Client team, and within half an hour, our specialist Chloe Occleshaw had contacted the client, completed the necessary fact-find, and arranged cover. The client was protected before their existing policy lapsed.

The Outcome

• Insurance arranged in under 30 minutes
• Client protected ahead of policy expiry
• Positive feedback and a satisfied client

“Thank you so much! Chloe is fantastic and a credit to you all at Howden”

Key take-away

This case reflects Howden’s commitment to responsive, expert service - especially when time is critical.