Case study: From uninsured to fully covered

Protecting what matters most: A Private Client success story

This case study highlights the value of a personalised, consultative approach in supporting a high-net-worth individual who had been without home insurance for several years. Through careful assessment, market expertise, and a strong client relationship, we successfully placed a high-value household policy that met the client’s needs and expectations.

Client Profile

A client was referred to the Private Client team via a trusted contact and connected to Jo Williams, a Private Client Advisor with over 30 years’ experience in the insurance industry.  With no recent insurance history and the property owned outright, the client required a bespoke solution to ensure full protection of their home and valuable possessions.

The Challenge

With no existing cover or up-to-date valuations, the client needed support to assess their assets and secure appropriate cover.

Our Approach

1. Assessment & Inventory
   A desktop survey was arranged and the client guided through the process of compiling a comprehensive inventory of her possessions.
2. Valuation & Categorisation
   The inventory was reviewed and organised into key categories: buildings, contents, fine art & antiques, and jewellery & watches. The total values reflected a high-value household with significant assets across all areas.
3. Consultation & Market Review
   Two tailored quotes were presented, each varying in cost and requirements. Through a detailed discussion, Jo highlighted the benefits of enhanced protection and service. Her recommendation led the client to choose a policy that offered broader cover and long-term value over a lower-cost alternative.

Outcome

The client opted for a Hiscox High Value Household policy, valuing the insurer’s reputation for exceptional service and flexibility of cover. The policy was paid in full, and the client was introduced to their dedicated Account Handler for ongoing support and management of the policy.

Key Takeaway

Even in cases where insurance has not been previously prioritised - a personalised, expert-led approach can deliver a seamless and successful outcome for high-net-worth clients.