Going above and beyond for a last-minute renewal

How proactive support and remarketing delivered the right policy under pressure

Renewing buildings insurance as a freeholder on behalf of multiple leaseholders can be a stressful process - especially when deadlines are tight and costs unexpectedly rise. This case study highlights how our Private Client team stepped in to provide reassurance, clear options, and a cost-effective solution for a client facing a last-minute renewal challenge.

Client profile

Freeholder responsible for multiple leasehold properties, seeking support to renew a buildings insurance policy that had increased significantly in cost.

The challenge

The client’s existing policy premium had increased by £1,000. Unfortunately, the renewal date was imminent, and despite earlier attempts to gather information we had been unable to reach the client until the day before the policy renewal date. Time was critical, and the client needed guidance in order to avoid being left uninsured.

Our response

Once we made contact, we immediately explained all available options, including renewing the current policy while continuing to search for alternatives – this was made possible by  a 14 day cooling off period on the renewal of the current policy.

The client agreed to proceed with this approach. From there, we carried out a full remarket - which means we approached multiple insurers to obtain fresh quotes and compare cover, rather than simply renewing with the existing provider.

We kept the client informed at every stage, providing updates on quotes and progress. Our persistence paid off: we identified a policy that met their needs and was more cost-effective.

Outcome

• The client renewed their cover without a lapse in protection.
• We secured a new policy that delivered better value.
• The client was delighted with the proactive communication and support.
• They paid for the new policy and the short time on cover with the previous insurer, thanks to flexibility the cooling-off period offered.

Key Takeaway

This case demonstrates our commitment to client care. By combining clear advice and market expertise, we turned a stressful situation into a positive outcome - reinforcing the value of having a dedicated Private Client team on your side.