Case Study: Rapid response after loss of house keys
A real example of fast, stress-free claims support
When security is compromised, speed matters. Our Private Client claims team is here to act quickly and decisively, ensuring clients feel protected and supported when the unexpected happens. This case study shows how we delivered a fast, stress-free resolution for a client facing a serious security concern.
The Situation
While waiting at a taxi rank, our client’s wife had her handbag stolen. Inside were her house keys and driving licence, which displayed their home address. For security reasons, the client needed all Banham locks at their property changed immediately.
Our Approach
We acted quickly to support the client. Once the invoice for the lock replacement was submitted, we liaised with the insurer to ensure the claim was processed without delay. The total cost for the lock changes was just under £6,000.
Outcome
The insurer approved the claim and made payment within 24 hours - without applying any excess, as the claim related solely to the change of locks. This swift resolution gave the client peace of mind and restored security to their home.
Why a specialist claims team matters
When the unexpected happens, having a dedicated Private Client claims team makes all the difference. Our proactive claims handling ensured the client’s safety and convenience were prioritised. By working closely with the insurer, we delivered a fast, stress-free outcome when it mattered most.
When security is compromised, speed is everything. By acting immediately and working closely with the insurer, we ensured the client’s home was secure and the claim was settled within 24 hours - without any excess applied. That’s the level of reassurance our clients expect.
Emma Cade – Senior Claims Executive