Case Study: Private Client expertise in action: fast, tailored cover secured

Swift insurance solution for a Lamborghini owner: A Private Client success story

We understand that insurance needs don’t pause for holidays. This case study showcases the agility and expertise of our Private Client team in arranging urgent cover for a high-performance vehicle while the client was overseas.

Client Profile

At 9:46am, a referral was received from a dealership we frequently work with. One of their customers had recently purchased a Lamborghini Urus. They were currently abroad with the vehicle and his existing insurance was due to expire.

The Challenge

The client required immediate cover for a £195,000 Lamborghini Urus, while overseas. Additional complexities included:

• Time sensitivitydue to imminent policy expiry
• Client abroad, limiting access to documentation and coordination
• Additional household vehicle(Mini Cooper) to be included
• Security condition: Installation of a Thatcham Security Certified (TSC) Category 2 Electronic Immobiliser System
• Client uncertaintyaround arranging the required security installation

The Solution

At 10:32am, Georgina Bates contacted the client and completed a full fact-find, including details of both vehicles. By 3:43pm, she had arranged a policy which covered both the Lamborghini and the Mini Cooper.

To meet the insurer’s security condition, Georgina liaised directly with the dealer on behalf of the client to arrange the installation of the required immobiliser. She also negotiated an extended deadline with the insurer to accommodate the client’s travel schedule.

The Outcome

• Same-day cover arranged for both vehicles
• Security installation coordinated on behalf of the client
• Extended deadline secured to support client’s holiday plans
• Strong client endorsement and future business commitment

“Georgina Bates was superb. She resolved a big problem for me and, as a direct result, I intend to switch all of my personal and my business insurances to Howden and Georgina”

Key Takeaway

This case highlights Howden’s ability to deliver fast, tailored insurance solutions - even across borders. Through proactive communication, expert negotiation, and hands-on support, Georgina Bates ensured the client’s needs were met with speed and precision.